It was a well-rated listing that became our first Airbnb Nightmare. This was our first really bad Airbnb experience, but in record time, WE GOT OUR MONEY BACK!
This is what happens when the listing’s photos do not accurately reflect the listing, the property is hosted by absentee hosts utilizing unreliable local 3rd parties, upkeep is neglected, and cleaning is ignored.
Airbnb tends to side with hosts when there is a guest-host dispute, but we were able to successfully get a refund in less than 48 hours. How?
#airbnb #shorttermrentals #vacationrental #dirtyhouse #neglect
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0:00 Intro
1:49 Initial Expectations
2:44 Initial Findings
15:55 The Next Day…
20:54 Contacted the Host
25:06 Looked for Another Airbnb
30:13 How We Got Refunded
32:04 Leave Honest Reviews
source
Get rid off that garrafon behind you 😂😂
Qué horror!! So disgusting!! This is similar to my one and only Airbnb experience in México. The property manager even joked that they staged it to look good for pictures with furniture they borrowed and left out the part about it being on the third floor with no elevator, and that the promised washing machine had been removed. Nothing ruins a long day of travel like arriving to that nightmare. It took me 6 months, but I finally got a partial refund, but Airbnb didn’t take care of it. I had to send the pictures to my credit card company. It sounds like Airbnb might have improved their customer service process here in Mexico.
It looked like there was a little gap in the window in the bathroom if I'm not mistaken
And all the hairs all over the place 😱
And the minute I saw the bugs in the bed I would've slept in our car😂
😮 Mark & Gina!! I’m so sorry you had this horrible Airbnb! Also that you literally had to travel to PDC to find a place to stay. Thank you for sharing.
I can relate. I just got back from my visit to the USA but I booked an apartment through Airbnb by the Mexico City airport before I left and it was the first negative review that I had to leave in my 15 years as an Airbnb member. I did say some positive things as the location was good and there was 24 hour security, but literally the apartment smelled like someone died in it and the kitchen was used for a storage space. No water, half a roll of tp for 2 days and the only soap to wash my hands was a quarter of bottle of dish soap by the sink. for the very first time in my travels, I decided I would buy my shampoo soap, and that sort of thing once I got to Missouri in order to pack light. I was exhausted but needless to say, I had to walk to a little market and ask the guy behind the counter if he could sell me some toilet paper, soap, shampoo, a lighter in case I wanted to light the stove and a huge bottle of Corona Cerveza 😂 for my pain.
I also had three suitcases and a backpack. Nowhere in the description did it tell you that I had to climb for flights of stairs to reach the apartment.
Enjoy PDC 🎉 I lived there for 2 years. Biggest hugs! PS: Mark I went down to level one for Expat Spanish. Hope you both are kicking butt on your lessons.
honestly you shouldn't have had to pay for any of that stay
Happy Valentine to u both
What a weird property (those stairs!) and awful cleaning. So far my experience with Airbnb's has been positive 100% but I generally only book places with solid reviews, above 4.8 for a rating or a 'superhost'. Enough of these nightmare stories has me on airing on the side of caution. Sorry to hear you didn't get to experience Campeche 😢
The "test" we do for clean sheets is we pull them back and look and feel for crumbs, sand, and or hair at the foot, then we smell both sides to see if they smell the same. In our 36 Airbnb stays unfortunately we have run into dirty sheets three times… that we know of.
Hey, can you guys turn off the phones next time you make a video?
Omg, how gross and disgusting. I would not have wanted to set foot back in that place after seeing all of that! So sorry that you had such an awful experience. Glad that you found a nicer place. I'm so glad that Gina took so many photos and sent them and that you got your money back. Dang.
WOW! Something happen to us on an AirBnb in La Gloria Queretaro on a 5 week rental, but, nothing, not even close to what you went through. The host came with his family, and we left for seightseen , when we came back everything was completely different for the better.
I'm still towards the beginning of the video. Why do I think it's just going to get worse from here? lol
I will give them the Christmas decor…Traditionally, decorations stay up until Feb. 2, when Mary presents baby Jesus to the temple. If they had only put as much effort into the property as they did the photos!
That is so disgusting. It’s so obvious that no one cleaned it through lots of guests. That kind of neglect doesn’t happen in a few weeks. And I’m the same, I can handle some neglect, but filth? No way!!! What a nightmare. I’m so sorry you both had to go through that!!
My friend and her husband got to an air b and b late at night exhausted and in the morning when she went to straighten the sheets up, she said to her husband, you left your underwear in the sheets, as she picked them up.
They WERE NOT his underwear!!!
Good to hear you received a refund! Why did I think you went to Queretero after Campeche?
How awful! Are you glad it was Airbnb and not direct? I travel full time and struggle with Airbnb and the cost but like the payment platform and worry about working with people I don’t know in foreign countries because there would be no recourse.
🤮OMG that's just gross I am so sorry that happened, but glad you got your money back and found a better place.
Hi Guys’
We have an airbnb nightmare story.
We booked a house in Merida for a month for 6 people knowing that one rooms had a sofa bed .
The house was nothing like the pictures in the listing and it was definitely not a three bedroom as there was no closet, dresser or door and the sofa bed was old and lumpy. You could see the springs.
We contacted the host but her only reply was that she would move a closet into the room but there was no space for it.
We contacted airbnb and were told after a day that we would be compensated through Aircover which is insurance for hosts and guests. We had sent many pictures showing how run down the property was. We immediately found another house in Merida and moved the next day. The following day we were told that we did not qualify and now we have paid 5,500 and then 6,500 for the second house.
We communicated every day for three weeks right up to the ceo level of airbnb, a different person most times.
The message from them every time was that we did not qualify but they did offer us $450 which we refused.
We are planning to contact our credit card company and small claims court in Canada .
We are in an Airbnb now in Huatulco that we booked last April , the same time as the other one but we will never do business with them again.
Happy Journeys,
Diane
OMG! That was a nightmare…. Thanks for the advice near the end about booking etc.
Are y’all going to visit Ajijic or Chapala ? I would love to hear your take on the community. We plan on moving there 2025. Bob and Jim