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Sorry that Hermes did you dirty again. They are ridiculous.
The one time that I bought a bag from the Hermès website I opted for delivery in the store. I wanted to make sure it doesn’t get lost or stolen if shipped to my address. So, this is a good option, if available to the clients, this way you can make the necessary arrangements for return or exchange of the bag .
What service do you use for shipping from the UK?
I’m not an Hermes fan due to how they treat people. I don’t own anything from them for this reason. And after your saga of a story I don’t know why you still want to represent the brand no matter the craftsmanship. However, no matter how much profit they make, It’s not their problem that you exported the bag so it’s on you to pay for return including the import fee. You took the risk to export. A question I have, Is there a reason you didn’t talk to your local boutique to see if they could help you?
They just doesn’t want to sell to non locals. So they make it difficult.
You won't believe this but the SAME THING happened to me w the LV Black leather side trunk(the first one)…TWO TIMES!!! After they sent me the 2nd strap w gold hardware, I just returned the whole thing. That's a $4,000 bag…if they can't do better than that, they can keep it.
You are so right. Sorry for what happened to you ❤
If they cant even pay the tax on the strap…i would've just returned the whole thing. Thats ridiculous
Q: Why do we allow a business like Hermes to get away with it?
A: Because people want a quota bag and Hermes is the gatekeeper. Luxury brands of today dominate their customers not the other way round. They don't care if you like them as they don't require mass approval. They only need to sell to their admirers who are will to dance to their tune. Treating customer poorly is actually beneficial and aids to reinforce the power imbalance between the parties. Research (which they pay for) shows that in order to appease the business the customer becomes more submissive and willing to spend more when they are treated unfaviouribly. This also serves to put the customers "back in their place." 💜
Gold vermeil, is a thin layer hun.
I still don't know why you support a company that clearly does not care about you.
Just so you know it’s “Blue Nuit” which means “Blue Night” and Nuit is pronounced “Nu-wheat”. 😊 Great bag!
You have complained about Hermes so many times why still support them. Fool me once
That is appalling! Not impressed.
Drama drama again. When can we see this Evelyn on your Ebay account?
Fiscal year … not Physical just FYI
That’s not ok. I had a very similar issue purchasing golden goose sneakers in Italy and going back home with them (and having an issue after a couple of months). Golden goose sent a dhl carrier to pick up the faulty shoes from Israel, shipped them to Italy and then offering a full refund and when I asked they shipped me a new pair covering all shipment and taxes ..
I agree with you !!!
I don't like Hermes much, especially the way they are. But I love your videos.
sorry to hear about the first evelyn but glad you got one in the end!
If you love vintage – get the Hermes Vespa – they are actually in my opinion SO much more elegant and nicer than the Evelyn !!! I just purchased another one but in the box leather and Toile and it is simply stunning !
I have only tuned in to your channel a few times and each time it has ended up that you are just complaining about Hermes customer service. It was also years apart. Make it make sense🤷🏻♀️🤷🏻♀️🤷🏻♀️🤦🏻♀️🤯
the bag was bought on UK website
why would Hermes have to pay for import duties if you have shipped it to Australia after??
Totally unacceptable! Maybe they are acting like that because of the counterfeit market, it can be an explanation. But either way, as a customer, this is not good service. I really don’t see Hermès the same way as I did few years ago, I walked out for a couple of reasons and just buy resell if I want a bag. But dancing their annoying dance just to be treated like we don’t care, I’m out!