Intura Field Service Technician Fleet
https://hidrive.com.au/case-studies/intura-field-service-technician-fleet/
Intura purchased this fleet for a contract won for electrical and instrumentation work in the Coal Seam Gas Industry in the Western Downs Region of Queensland, around Dalby and Chinchilla.
Intura needed a quality, reliable piece of equipment – a ute service body – that would last as well and provide for security.
Prevention of damage to valuable tools in transit was a must, and also the storage of multiple small components.
As many of their jobs are isolated, Intura Field Service Technicians also needed to have everything available in one spot.
Other considerations for Intura were:
– As Technicians carry large torque wrenches, Intura invested in custom foam inserts for the Rear Roller Drawers (with lockable lid) to assist with transport.
– Working across industries meant flexibility in layout and configuration of the internals was required, and to accommodate unforeseen changes needed to the configuration in the future.
It is important that the vehicles were efficient and looked great, helping to build their reputation as a world-class service provider to large national and multinational corporations.
– Timing was important so that vehicles were ready for the start of a major contract.
– Keeping staff happy, especially tradespeople such as Electricians in such a competitive market. A leading fleet of vehicles for the team helps to attract and retain the best staff.
“The full canopy design gives us a lot of flexibility with security. Quite often these vehicles will be kept overnight in remote places or even in town. It gives us a lot of security for expensive tooling that we can lock up with the central locking. Everything is out of the dust, out of the rain and safe overnight. We can move drawers, shelves and dividers around without drilling holes, so we’ve got flexibility too.”
– Shane Balle –Field Operations Manager, Intura
Solution
After listening and understanding all Intura’s priorities for the years ahead, Hidrive was able to recommend the design of a full canopy and the multiple drawer option including the small part storage. This ensured there was no wastage of space.
Intura and Hidrive are therefore a natural fit, as both organisations are ISO 9001 compliant and have strong quality-focused cultures. Simple examples of this focus, are that the service body came complete with a nationally compliant GVM upgrade, pinch point warning stickers and drawer load rating labels.
“One of the reasons we went with Hidrive was just the ease of everything being at the one place. So, it was more of a one-stop-shop for us, which made it so much easier than having to go back and forth from a lot of other businesses. As a Fleet Manager that hasn’t really dealt with the delivery of fleet of this size before, knowing that I was dealing with a company with decades of experience really gave me peace of mind.”
– Kacee Lucht – Fleet Manager, Intura
Delivering on time, with certainty.
Through clear and honest communication with Intura, careful planning, design, and manufacturing, Hidrive was able to deliver fit for purpose mobile workplace solutions for their specific needs, on time and with certainty.
“So, one thing we really appreciated getting the delivery of the vehicles from Hidrive was that they literally came ready to go to roll out into the field. The Hidrive delivery times for the vehicles were exceptional. There was always communication no matter what. We always knew that the vehicles were going to be on time, and if there were any delays, we were always made aware.”
– Kacee Lucht – Fleet Manager, Intura
“They fit more gear in them. You’ve got the racks on top, you’ve got the space in the middle that you would normally have in your normal ute, but everything’s dry, clean, no dust. All in all, it’s a really good little setup. Yeah, we’re all pretty happy to have them, to be honest with you.”
– Russell Carpenter – Electrical and Instrumentation Technician, Intura
“My impression from dealing with Hidrive through this process has been excellent. All the information that I’ve needed throughout the build process has been readily available.
Hidrive being Australian made, it’s an easy choice to go with Hidrive. The quality of the build is reflected as soon as you open it up and have a look, and you’ve got that security of knowing that any of the parts that you need in the future are going to be easily accessible.”
– Shane Balle –Field Operations Manager, Intura
The Result
Another happy client.
A final word from Intura:
“Definitely, definitely go with Hidrive. Their business overall is absolutely amazing, and you won’t regret it.”
Casey Lucht – Fleet Manager, Intura
Take Aways
Another commitment honoured, to deliver fit for purpose workplace solutions on time, with certainty to Intura.
When you need to make certain anywhere, anytime, contact Hidrive.
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