World's Busiest Land Crossing: Inside Singapore Woodlands Checkpoint – Part 1/2



At the world’s busiest land crossing, known for its massive traffic jams and huge crowds, ICA officers are tasked to keep things moving smoothly. And on a long weekend with potentially half a million travellers passing through, they must be on their toes, ready to deal with not only everyday immigration clearance but also cases of contraband smuggling. As tensions rise and nerves fray, how do these officers keep their calm and continue to navigate through chaos, keeping the border and the nation safe?

0:00 Pretitles
1:28 Preparing for a half-million travellers at immigration
2:55 First response team officer navigating chaos in the Checkpoint
4:37 The massive traffic jam
6:34 Image Analyst scans for contraband
7:08 Smuggling activity suspected
8:58 Preventing stampede in the Checkpoint
11:02 Targeted check for contraband
12:22 Zone locked down
13:39 Suspect detained and extraction of contraband items
15:20 The largest haul
16:59 Panic alarm activated, lockdown of a Checkpoint
22:40 Managing the human crowd
24:35 Vehicle breakdown at Johor-Singapore Causeway, affecting traffic
26:32 Dealing with disruptive travellers – the queue cutters
31:04 Secondary check for suspected modified car
32:44 The Search & Examination officer doing enhanced check
36:15 Uncovering concealed contraband hidden in motorcycle
38:59 The rude traveller
41:00 Dismantling the motorcyle for extracting contrabands
43:47 Confronting disrespectful traveller

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ABOUT THE SHOW: On a long weekend with half a million travellers passing through Woodlands Checkpoint, ICA officers there must be on their toes, dealing with immigration clearance and cases of contraband smuggling.
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#CNAInsider #InsideWoodlandsCheckpointCNA #Singapore #BorderSecurity #ICA

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31 thoughts on “World's Busiest Land Crossing: Inside Singapore Woodlands Checkpoint – Part 1/2”

  1. By far the closest thing to an active warzone at the borders of the two Economic Giants Johore and Singapore. Amazing episode by CNA showing the challenges and obstacles of the typical ICA officers and the travellers themselves as well as how they brave through it. Hope to see a similar documentary on CIQ's side. But fret not, the tough times are dissolving as strong bilateral relations created the RTS line that should make crossing the border more bearable πŸŽ‰

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  2. My utmost respect to ICA officers and thanks for this great documentary! It goes to show that SG customs have a proper procedure in place that is the SOP consistent throughout. That’s why they have the confidence to make this documentary. I appreciate the fact that custom officers take the effort to tell me clearly the procedure. You don’t get this level of standard anywhere around the world.

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  3. It's pretty impressive to see how good Singapore's government is, and how it became one of the highest GDP country despite being so small. My country is unfortunately have a corruption habit that passed down from generation to generation

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  4. Is Woodlands really the busiest international land crossing in the entire world? I always thought that the San Ysidro Port of Entry between the Tijuana and San Diego areas was the busiest international crossing in the world on the US-Mexican border? I've been to San Ysidro before. There's so many people crossing the border at San Ysidro everyday that it's best described as an organized form of chaos!

    It's actually amazing to watch how the men and women working at the San Ysidro crossing process that many people everyday. I respect the men and women working at busy crossings like the Woodlands crossing and San Ysidro. They have very tough job to do, and they do their job well even in dealing with a lot of grumpy people who wait in long lines to cross those borders.

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  5. I kind of disagree @39:03 heard the officer first said *wind down your window*, take note without saying PLEASE. US and UK border still treat travelers with dignity for the lack of better word but singapore ICA loves soooo much power trip lah. So you kind of get a taste of their own poor treatment from these random travelers hor

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