Labour MP wipes the floor with Royal Mail CEO at Select Committee hearing



Darren Jones took the Royal Mail chief to task over his poor performance and his suitability for the role at the Business Select Committee.

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46 thoughts on “Labour MP wipes the floor with Royal Mail CEO at Select Committee hearing”

  1. So; as a manager of Royal Mail for five years (ex), it is sad to see such a tool running this great company! The bonus question was shocking! Without doubt letters are deprioritised! However, IMO, the PDA tracking application and projected route length (Pegasus…I think) is viable mitigation against the 1% of posties that take the piss on their rounds and cut off unnecessarily, causing 99% of the problems for delivery office managers! Such issues threaten the very USO which the MP in the video is rightly arguing. TOCs for postmen isn’t the greatest, and walks are undoubtedly harder then 15 years ago…but how many postmen in the last five years have been fired for not meeting performance criteria…exceptionally small number. RM should be renationalised, better pay for frontline, stronger performance standards as the trade off with the USO affirmed.

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  2. So for all Royal Mail employees, tomorrow ALL managers can not use the PDA data to berate you or measure you against any sort of footing, the CEO has explicitly said this is not what it is used for. So you are now unrestricted on measures from the PDA device as per this government public hearing. Please share this info will all employees of Royal Mail, who are indeed measured like Amazon on the PDA. Anyone picked up on this can point the manager to this video and pop a letter to parliament saying the CEO is lying to a government body and he will be off to prison and the dole.

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  3. Darren Jones speaks so well and any postman listening should be inspired with these words.

    Sadly, no one told my postman.

    This disgruntled little cunt still walks all over my lawns as he delivers and doesn’t give a fuck when I ask him nicely to use my path.

    One day, he’ll pay for his ignorance and there’s nothing Darren Jones can do to protect him.

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  4. A CEO who hasn’t a clue what he is implementing on the ground when they have board meetings!!

    And a CEO who is fucking his workforce whilst he sits on a mountain of cash !!

    Like the majority of large business CEOs these days!!

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  5. I wish the door to door leaflet commitment had been raised, how can we possibly compete with a parcel only delivery service when we have to deliver junk mail to every delivery point on our duties?

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  6. I can wholeheartedly state, this is their policy. They want to bin off letters as its the least profitable aspect of their business, they want to roll ParcelForce and Royal Mail into one company and just do parcels. Its always been Parcels > 'Specials' > Packets > Letters.

    Quick edit: Notice how the majority of his words are "Parcels" and the majority of his points begin with "Parcels" its almost as if, now call me crazy. Why would someone who doesn't prioritise parcels build the vast majority of their points on parcels?

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  7. "I believe in royal mail, I believe in the business and the opportunity"

    All about the money. Nothing about the service. I live in the Netherlands now and their postal service is all next day. If I tell people that second class in the UK can take 10 days they're shocked.

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  8. Whoever titled this clip must have been watching a different one. Mr Jones fails at every attempt to convince the CEO to give him answers he would like to hear. He does not understand the areas he tries to probe and stumps his feet like a child not having achieved his set goal.

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  9. Got to laugh at the whole part we need to do more parcels. Isn't that what parcel force is for. Why is RM doing big Parcels when their depots ain't big enough and then you have PF delivering letters wtf. Guy needs to be out the door.

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  10. The CWU has not allowed for direct comment on their site of this Parliamentary Committee. However, these words by the CEO of Royal Mail does not help resolving the issue but only exacerbating it. The CWU are also not helping their case of arguments either in the opposite. This does NOTHING for compromise. Which is so desperately required and needed. Both are therefore acting like pig headed idiots. This invites critique of the both of them – simultaneously! Compromise is the answer to this and other disputes elsewhere! It's amazing how that is being denied – – BY BOTH SIDES!

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  11. Business business business! Thats all that is important now and it trumps everything even life and death. Makes me wonder what the point of existing is all about. You can't win an election unless you're prepared to prioritise the marketplace over the vulnerable. We will discover that with sir Kier Starmer and I'm a labour member.

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  12. The real problem is highlighted in his language when he keeps referring to mail delivery as a business rather than a ' public service'……. thanks to the Tories selling it.

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  13. That's it slag off the CEO but what help did you give over the strike – non. We must surely all know that Royal Mail must develop to survive but unfortunately postmen would rather cut their own throats. Seperate the mail from the main business and let it go under and start up a parcel delivery service and that will be your survival.

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  14. It seems to me that since RM was privatised the management have been acting almost predatory towards staff. They' would gas their gas staff if they could make more profit and think that's OK. If they get away with separating letters from the parcel business, letters delivery would be left in a commercially unsustainable position. Would tories be happy with a no letters delivery situation or would they have to do it at taxpayer expense? When public bodies are privatised, profits should be permanently capped at borrowing rates.

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  15. The mp did not wipe the floor with anyone. He tried to entrap the CEO into disclosing confidential agreements with outside advisors and failed . The problem I see is that a CEO gets rewarded for generating extra profits and workers don’t , if one posts delivers more efficiently than another or better than the average shouldn’t they be rewarded. The MP should interview the remuneration committee .

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  16. This explains why an urgent letter from my UK pension provider, requiring a response within 28 days, took over 4 months to arrive in Portugal. Apparently all European business mail is now routed via a private company in Estonia, where it must have sat in their warehouse for months. I now have all communication via email. Another customer lost to Royal Mail. A national disgrace since privatisation. Asset stripping, selling off real estate and cost cutting and this moron claims to be customer focused.

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