Maxwell Mooney opened his first Narrative Coffee cart in 2015 with just $1,800. Now they’ve just opened their second brick-and-mortar coffee shop, and are bringing in an average revenue of more than $80,000 a month. Wondering how he grew his coffee business? Watch this video to find out!
This video is sponsored by TailorBrands. Use code “upflip40” for 40% off at check out! Click here http://tailorbrands.com/upflip to get your business started today!
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Maxwell was a coffee geek well before opening a coffee shop. As a world-class barista, he’s competed and placed at a number of barista championships, so when he decided to become a business owner, a café was a logical choice. After starting with a coffee cart in 2015, they opened their first full café in Everett in 2017, expanding to a second location in Bellingham earlier this year.
In this interview, we’ll get Maxwell’s insider insight into starting a coffee shop business. We’ll find out how he made the most of his initial coffee cart investment, and how much it cost to expand that into a brick-and-mortar. That expansion also meant growing the team, and we’ll learn how he attracts and retains skilled baristas, along with his advice on the best marketing approaches to bring in new customers.
One major ingredient in Narrative Coffee’s success are their foundational systems that help them maintain quality across their coffee shop business. We’ll learn how Maxwell developed these systems, as well as the tools and software he uses to manage workflow across multiple locations. Anyone interested in the coffee industry will learn a lot from this interview! And if you want to hear more insights into owning a coffee shop, check out some of our past owner interviews:
How to Start A 7-Figure Coffee Business ►
https://www.youtube.com/watch?v=BzVgpmu6clQ
Behind the Scenes of a $24,000 a Month Coffee Shop Business ►
https://www.youtube.com/watch?v=HvQt2wbj7DE
Resources:
https://narrative.coffee/ – Find out more about Narrative Coffee on their website
https://www.upflip.com/blog/opening-a-coffee-shop – Our ultimate guide to starting a coffee business
https://slack.com/ – The preferred productivity software of Narrative Coffee and small businesses across the United States
https://joinhomebase.com/ – Scheduling, payroll, and HR app for small businesses
https://gusto.com/ – Tool for managing your payroll, benefits, and employees
Timestamps:
0:00 Intro
0:53 How Maxwell Got Into Coffee
1:38 How To Overcome Business Struggles
2:05 Systems and Processes
4:06 Key Things Maxwell Has Learned
5:06 Tips on Starting with a Coffee Cart
6:38 Tricks to Exceptional Customer Experience
7:26 How To Get More Retail Sales
8:41 How To Keep Customers Coming Back
9:41 the Benefits of Your Community
11:31 Let’s Talk Numbers
12:22 The Key To FREE Advertising
13:46 Tips for Beginners on a Budget
14:47 Reaching the Breakeven Point
16:12 The Importance of Systems
16:51 Blitz Time with Maxwell!
19:21 Choosing The Right Merchandise
20:25 How To Keep Employees Happy
21:35 How To Not Lose Efficiency
22:29 Where To Find Quality Suppliers
23:02 Maxwell’s Best Sellers
24:07 The Must-Have SOPs
25:22 Key Software and Tools
26:38 How To Deal with Inflation
27:33 The Benefits of a Tip Pool
28:41 The MUST-HAVE Equipment
29:37 Advice Maxwell Wants You To Know
30:54 What You Can Expect with Profit Margins
31:46 How To Fill The Need
32:55 The Trick to Scaling Smoothly
34:06 Business Owner Struggles
34:43 The Importance of Review
35:54 Time Management Tips
36:41 Advice to Entrepreneurs
#coffeeshop #coffeebusiness #openingacoffeeshop
source
Big thanks to @tailorbrands for sponsoring this video!
Use code “upflip40” for 40% off at check out! Click here http://tailorbrands.com/upflip to get your business started today!
Great video, but the audio quality is a bit poor.
I appreciate this video and the advice by Max, I dream of owning a cafe one day. I'm happy for him🎉
I extremely like the video, man. Very helpful and informative. Thank you very much. It is presented so well too. Great, positive work.
mate Coffee if you can make it in Australia you can make it anywhere we are coffee snobs us Aussies love are coffee Real Coffee and we would let you know if its bad do not care about your feelings 😂😂when it comes to coffee we will sit in the shop and have a coffee and talk its not just buying a coffee and drinking it it more then that way more you sit there take your time and a lot will order the 2nd one as well
Those gloves cost $19.55 for 100 in Canada
I’m in the startup phase of opening my coffee house and this has been a wealth of knowledge thanks for a great interview!
View it as marketing and not for profit to build your core audience…genius 💡
I am a process engineer. This dude knows everything about efficiency, layout design, and quality control. What really impressed me is that he make it as part of his business DNA!
Dude I love this channel
1. Improve – interview entrepreneurs in the early stages
2. Tool – an audio book/podcast on revisiting entrepreneurs you interviewed, a few years later
I wonder how he makes sure "people don't move from side to side because that's inefficient" without them feeling like programmed robots, but instead feel like valued employees.
Remember kids, Revenue isn’t profit.
really great video with super relevant information. its so important to always be learning, to always be curious!
Best Episode
Maxwell has a coffee shop? That would be like a man named Tyson starting a chicken farm.
great vid
That's why I stay in bed all day. It's the only way I can stay in the same place all day. My efficiency is off the charts.
I like going here. Very aesthetic in a place like Everett.
How does the coffee taste?