Sky News Australia contributor Steve Price has slammed Optus over its response to the nationwide outage, saying its a “PR disaster on steroids”.
Optus outage on Wednesday left over 10 million customers without mobile services.
Mr Price took aim at Optus CEO Kelly Bayer Rosmarin and her handling of the outage.
“She had not been available all day, so she was not available for breakfast radio and morning radio, she then seemed to reading from some PR sheet that had been handed out so that she could use all these terms,” he told Sky News host Sharri Markson.
“She even used the term … that Optus was customer champion or a customer champion is the policy that they have for the company.
“I mean none of their customers felt like champions today.
“It’s a complete disaster for that company and you would have to say the future of that CEO has to be questioned.”
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The root of optus ceo is rotten to the core and l such the company's is a shambles
Happy to spend a few hours with the Optus engineers so I can explain how BGP works. Cause Optus aint got a clue. I bet you she has no idea what BGP even is haha.
Thanks for allowing comments. I am guessing a hack?
Interesting its not "unpersoned" . The diminshment of human emphasis is getting stronger , resistance anyone
Everything has gone up, Australia is not what it used to be , obviously the politicians live there life the way they used to but we the common Australians suffer!
Get rid of this women , absolute shameless being
I now have Optus network HOWEVER…
My phone is a 4G Optus mobile
BUT the service is only running on a 3G + H, network…
THEY HAVE NOT FIXED THE ISSUE…
Month ago Optus tried to "upgrade" my service, offering 100GB for 45$ without asking me first… I spoke with their call centre team to have the matter dealt with… they even tried to get me to contract over to a new 5G mobile and they said they will be turning off the 3G & 4G lite, network in November 2023…
Was yesterdays shut down A HARD RESET ???? HACKERS ???? A TECH FAULT ????
IT'S VODAFAIL WITH A GLORIFIED NAME CALLED OPTUS-FLOPTUS… BLA BLA BLA…
And they say digital hahaha …pen paper filing cabinet and cash ….withdrawl much as you need …cash is only way…gold and silver …priminster on holiday since he got in
Never liked or signed up to Optus. The Ceo has no compassion for their customers.
F___ Optus! Lying dogs.
When the network returned the first txt message received was please make sure sufficient funds in your account to pay invoice; All Optus users should boycott next invoice, at least delay payment for a significant period so Optus incur a cashflow problem, see how Optus will enjoy not being able to be paid
Not just the CEO, it's about those dead woods managers waiting for retirement in Optus not bothering to fix things!
Remember- people rushed to buy toilet paper during the pandemic. People overreacting with Optus
The RBA has not cancelled Christmas, the Labor party needs to take responsibility if folks have to cancel Christmas. It's the Labor party and their union mates who are to blame for cancelling Christmas. Where is Albo when all this is happening? Well, celebrating a 50 year Labor anniversary in China (and selling the farm so China would allow the visit) and in the Cook Is giving away our money on some climate change impact. Wake up Australia, Labor must go. Male, Female, Man, Woman – that all have 'man' or 'male in them. It's just BS changing the English language meaning of terminologies/words just because 'man' is used in the description. Looking forward to when woke is put in its place – in the bin where it belongs.
Simple, every person affected by the failure of Optus to provide the service that they charge for, now gets re-imbursed and compensated due to not being able to provide the service that they charge for. Simple. If shareholders lose money in that process, then so be it and they can take it up with the board at their next share holder meeting. You gambled on the wrong company and when you back a loser, YOU lose. We paid for a service, so provide the service or pay back when you can't. SIMPLE. On a side note, how can they say that it ISN'T a cyber attack but then say that they DON'T know what caused it?
CEO is absolutely piss weak !!!
ADF, why? Enough is enough.
they should initiate a major class action. why these giants allowed to ripp of customers during cost of living crisis. their profits are rising steeply how is this POSSIBLE?
It is an unavoidable catastrophe when you are happy to dismantle huawei facilities.
Technical network fault on the Optus network with multiple layers of protection that brings down the mobile, internet, fixed line data (hospital and business), phone land-line networks. It sounds like the core network fault to cause so many mobile (based-station, switch), internet, fixed line data and phone land-line services went dead. I cannot wait to hear the explanation of the root cause analysis. Where are the Optus Technical experts and engineers – Lambo Kanagaratnam (MD), Maurice McCarthy (MD), Mark Potter (CIO), David Whiteing (MD), Matt Williams (MD) and especially the Engineer(s) in charge of the Change and Board of Change Request to review the change? Why the only CEO without any technical knowledge explains on things the CEO does not know anything. Please explain and provide full details of the change specification documented every single steps on the planned outage.
I wonder about the Optus claim on High Availability and Service Level Management (Platinum, Gold, Silver or Bronze).
Incompetent woman, replace her with a man
Imagine if we're forced into a cashless society and this happens. 😨
Kelly Bayer should be sacked!!!
I have Telstra shares, so I'm profiting from this debacle.